This policy explains what information Dual Racing Services collects, how it is used, and the choices available to members and visitors.
Privacy Policy
This privacy policy sets out how the website owner uses and protects any information that you give us when you use this website and our products or services.
By accepting the Privacy Policy at registration, you expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.
We may amend this Privacy Policy from time to time by posting a revised version. The revised version will be effective at the time we post it. If you disagree with the terms of this Privacy Policy, you may close your account at any time. Please check this page at any time for the most current version of our Privacy Policy.
Dual Racing Services provides horse racing tipping memberships through dualracingservices.com. This policy explains how we handle personal data when you visit the site, join free tips, subscribe to a paid plan, or contact us.
Information we collect
We collect information you provide directly and data generated when you use the service.
- Identity and contact details such as name, email address, and mobile number
- Account and membership details, including plan tier and login information
- Payment status and billing history processed through our secure checkout provider
- Messages you send us by email, WhatsApp, or contact forms
- Technical data such as browser type, device, and pages visited
How we use your information
We use personal data to deliver the service you signed up for, communicate with you, and improve the website.
- Send tip notifications and membership updates by message or email
- Process subscriptions, renewals, and account changes
- Respond to support requests and membership enquiries
- Maintain site security and understand how visitors use the pages
- Meet legal, tax, and regulatory obligations where applicable
Lawful basis for processing
Under UK data protection law, we rely on contract performance to deliver paid memberships, legitimate interests to operate and improve the service, and consent where required for certain marketing or non-essential cookies.
You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
How long we keep data
We keep personal data only for as long as needed for the purposes above.
- Active membership data is retained while your account remains open
- Billing records may be kept for the period required by accounting and tax rules
- Support messages are kept long enough to resolve enquiries and improve service
- Analytics data is retained in aggregated form where possible
Who we share data with
We do not sell your personal data. We share limited information with trusted providers who help us run the service.
- Payment processors handling subscription checkout
- Messaging and email tools used to deliver tips and updates
- Website hosting, security, and analytics providers
- Professional advisers where required by law
Cookies
Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, or mobile phone (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools.
The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. In order to help you better understand this Policy and our use of such technologies we have provided the following limited terminology and definitions:
Cookies – Small text files (typically made of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser.
There are several types of cookies:
Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session. Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites. First-party cookies are set by site you are visiting. Third-party cookies are set by a third party site separate from the site you are visiting.
Cookies can be disabled or removed by tools that are available as part of most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.
Web beacons – Small graphic images (also known as "pixel tags" or "clear GIFs") may be included on our sites, services, applications, messaging, and tools. Web beacons may be used for a number of purposes, including to measure the performance of our sites, to monitor how many visitors view our sites and how they navigate them, to count how many emails that were sent were actually opened, to monitor the effectiveness of our advertising, or to count how many particular items, articles, or links were actually viewed.
Similar technologies for storing information – Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all your browsers. In some instances, the use of local storage may not be fully managed by browsers but requires management through special tools. We may use such similar technologies for storing information to help ensure that your account security is not compromised or to spot irregularities in behavior to prevent your account from being accessed in an unauthorized manner, or to assess the performance of our sites, services, applications or tools. We do not use such technologies for storing information to target advertising to you on or off our sites.
We may use the terms "cookies" or "similar technologies" interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.
Your rights
If you are in the UK or EEA, you may have the right to access, correct, erase, restrict, or object to certain processing of your personal data, and to data portability where applicable.
You may also lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.
Security
We use appropriate technical and organisational measures to protect personal data. No online service can be guaranteed completely secure, but payment details are handled by our checkout provider and are not stored directly by Dual Racing Services.
Contact us
- Phone: 07833 690618
- Email: admin@dualracingservices.com
- Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF